00:00–01:00 · Dr. Ibrahim
Frame the decision
“Our discussion is about one accountable journey connecting healthcare, insurance and people. Today is a synthetic workflow demonstration, not a live-service launch. We want to agree whether a bounded evaluation is worth pursuing.”
Demonstrator: Open /stakeholder-brief. Stay on the executive introduction; then open the prepared /demo tab.
Expected: Executive brief and clear demonstration notice; no sign-in needed.
01:00–03:00 · Insurance Broker/Agency
Broker coordination — access boundary first
“A broker coordinates represented-client enrollment requests, policy status, renewals and service needs with the insurer. Sarah is our single traced member but is not assigned to the seeded broker portfolio; we do not pretend the broker can open her claim or enroll her. The existing portfolio examples are clearly separate examples, not a second traced claim. Any future Sarah broker linkage requires authorized institution configuration, not a public role switch.”
Demonstrator: At /demo use the header “Viewing as” selector to choose “Insurance Broker/Agency”. Open “Client portfolio” (/portfolio); inspect existing synthetic renewal/service-request status without entering names or creating records. Return via “Guided demo” (/demo), then select Hospital/Clinic.
Expected: Client portfolio displays synthetic applications/renewals/service requests; Sarah is absent from represented-client selection. No claim access or payment authority. No broker record is created; the eight-step claim counter remains unchanged.
03:00–06:00 · Hospital/Clinic
Hospital eligibility → provider documentation
“The hospital front desk checks Sarah’s coverage; the clinical provider owns encounter documentation and one itemized laboratory service. Authorization and rejection handoffs need discovery; connected authorization is not shown. Member data is already seeded; this is not public registration. Evidence here is simulated filenames, not private uploads.”
Demonstrator: At /demo click “Hospital/Clinic” in the Viewing as row. Step 1: “Check eligibility”. At 04:30 hand narration from hospital administrator to clinical provider; keep Hospital/Clinic selected (same existing access role). Step 2: “Submit claim (UGX 85,000)”. Remain on /demo.
Expected: Sarah is eligible; 1/8 then 2/8 complete. A synthetic claim appears, assigned for assessment.
06:00–08:00 · Claims Assessor
Human assessment
“A person reviews the claim; rules do not make the decision. This older offline journey uses assessor approval plus insurer oversight. The separate authenticated foundation supports configurable designated insurer decisions, but we are not demonstrating that path here.”
Demonstrator: Click “Claims Assessor” in the Viewing as row (or the current “View as Claims Assessor” action). Step 3: “Start review”. Step 4: “Approve UGX 85,000”.
Expected: 3/8 then 4/8 complete; claim approved, benefit usage updated, simulated settlement scheduled. Do not describe this as autonomous AI.
08:00–10:00 · Insurer Administrator
Oversight → simulated settlement
“The insurer confirms oversight; these payment labels only advance local status. No bank, mobile-money account or actual transfer is connected.”
Demonstrator: Click “Insurer Administrator”. Step 5: “Confirm oversight”. Step 6: “Run payment batch”, then “Mark paid (simulated)”.
Expected: 5/8 then 6/8 complete; settlement moves scheduled → processing → paid and the claim is settled. No funds move.
10:00–11:00 · Patient → Regulatory Observer (optional supporting checkpoint)
Patient visibility; observer checkpoint only
“Sarah sees her status, not assessment notes. The final aggregate checkpoint is part of the existing demo, not the focus of this insurer, hospital, provider and broker meeting.”
Demonstrator: Click “Patient”; step 7: “Confirm status shown to patient”. Briefly click “Regulatory Observer”; step 8: “Confirm aggregate view”, completing the preserved scenario. Return immediately to the briefing; government is not the primary audience.
Expected: 8/8 complete. Observer has no event-level audit access; no regulator endorsement implied.
11:00–13:00 · Dr. Ibrahim + demonstrator
State the boundaries honestly
“The separate authenticated foundation has membership-scoped saved synthetic records, evidence uploads, rules-based readiness, human decisions, appeals and audit export. This walkthrough does not prove those flows or integration readiness. Connected prior authorization, external payments and production clearance remain outside this demonstration.”
Demonstrator: Return to /presenter-pack, “Implemented versus demonstrated”. Reference /stakeholder-brief#security for gaps; do not enter the authenticated workspace.
Expected: Clear distinction between local demonstration, existing authenticated capabilities and remaining acceptance/security work.
13:00–15:00 · Dr. Ibrahim
Agree the next gate
“Could one willing insurer and one provider team sponsor a synthetic evaluation? The 60–90 days are illustrative, not a delivery promise. Budget, responsibilities and gates need agreement before any commitment or real-data pilot.”
Demonstrator: Open /presenter-pack#pilot; use the downloaded one-page decision sheet. Ask the sponsor to nominate owners, scope and success measures.
Expected: Record proceed / revise / defer and named proposed owners on the local paper/PDF copy. Nothing is submitted or saved by the app.
For 12 minutes: reduce broker discussion by 30 seconds, hospital/provider discussion by 30 seconds, assessment by 30 seconds, boundary explanation by 30 seconds and closing by one minute. Keep all actions and access caveats. The full script is 15 minutes; detailed Q&A follows separately.
